“Ritz Carlton Level” Patient Satisfaction
We received a glowing letter of thanks from this patient, whose wife elected to have surgery with Dr. Naide here in Florida. Our doctors, staff, and cooperating hospital do everything possible to make sure each patient has quality surgery experience.
To Whom It May Concern:
The purpose of this communication is to share our story regarding an amazingly positive recent experience with Dr. Steven Naide, the East Coast Orthopaedics Team and the Broward Health North facility and staff.
My wife and I are residents of northern Michigan with a second home in South Florida. Last fall, my wife experienced a period of significant physical distress, which led to a diagnosis requiring that she go through a procedure to replace her left knee. Our original assumption was that we would use the Mayo Clinic staff and facilities for these services. But in late November by coincidence, we happened to see Dr. Naide on national television in a program that discussed some of the unique procedures he had developed. We met with Dr. Naide to discuss his approach to knee replacements following which we made the decision to utilize his services.
Dr. Naide performed the surgery at the Broward Health North facility. We could not have been more impressed. As Dr. Naide described it, the the result was picture perfect. He monitored and directed the preoperative, operative, postoperative and follow up care with precision, compassion, and care. The East Coast Orthopaedics team, also flawless, was very much in evidence.
I am informed that Dr. Naide has also worked closely with the Broward Health North staff to assist them in delivering a spectacular patient experience. Every element, including physical therapy, pre-op, surgery, post-op, and follow-up care during our experience was at a “Ritz Carlton” level. During our experience we came into contact with a total of 62 members of the Broward North staff. Without fail, from security and maintenance personnel to charge nurses, each individual went out for their way to ensure a positive experience and outcome.
I cannot recommend Dr. Naide and his staff in high enough terms. They are exactly what today’s sophisticated patient should be looking for.
With every best wish,
J. J. C.